Customer Service

Buy4Now Technology Group provide a help desk service for a number of retailers including Superquinn and Arnotts.  Buy4Now Technology Group provides a seamless inbound contact centre resource through its sophisticated PABX and CRM database facilities, with agent teams focused on the delivery of friendly and professional customer service for your eCommerce store.

Our customer service agents are trained to be courteous and understanding to the most challenging of customers and to professionally represent the important brands in a manner which meet the high expectations of our clients. At all times, our agents strive to provide the customer with accurate and timely information and are always expected to keep any promises made.

The team utilises a PABX which queues customer calls and which allows for regular statistical reporting of call answer rates and average call answer times. Reporting can be provided on a regular basis.

All calls are logged in Help4Now. This ensures there is a full audit trail of what calls were received and the actions taken to resolve the query. This also allows for analysis of the causes for customer complaints which can be used to help improve the general levels of customer experience. 

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