Customer service agents can log all calls received through this application and ensure that all queries / complaints / issues are dealt with and that there is a clear chain of communication between the online site, its customer service agents and the customer.

Help4Now integrates seamlessly with OFS4Now and uses all information relevant to automatically populate the necessary fields within Help4Now. This allows the agent to log the call that much quicker and with more accurate information. As they are conversing with the customer, they have an immediate view of the customer’s order details, previous enquiries made by the same customer.

All calls can be categorised using three levels of categorisation and can optionally be linked to a retailer or individual store. Calls can be given a priority of low, normal (default) or urgent. Calls logged within the system can be assigned to specific individuals within an organisation, which can further ensure that calls are dealt with in a timely fashion and that there is clear accountability.